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3C Patient Advocacy, LLC

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3C Patient Advocacy, LLC
3C Patient Advocacy, LLC
Lead Advocate or Care Manager's Name:
Heidi Kummer, MD, MPH, BCPA
City, State, or Location:

Greater Boston area; nationwide

Working with me means

Being on your side

  • Reviewing records, explaining medical terminology, diagnoses and disease processes
  • Identifying specialists, arranging second opinions when appropriate
  • Researching treatment options, including clinical trials and alternative therapies
  • Assessing risks and benefits of procedures
  • Reviewing medication lists, prescriptions, supplements and potential interactions
  • Coordinating care ensuring all members of your healthcare team are on same page

Being at your side

  • Preparing, accompanying to and documenting of physician visits
  • During hospital stays; coaching on best practices and patient safety measures
  • Helping with transitions of care, identifying appropriate rehabilitation facilities, long-term care or assisted living facilities
  • Identifying appropriate pain management or addiction resources
  • Assisting with out of country medical emergencies and repatriation

Being by your side

  • Walking you through advance care planning, starting age 18/when someone gets a driver’s license
  • Explaining and executing advance directives and health care proxy forms
  • Facilitating end of life decision-making, explain MOLST, POLST forms when appropriate
  • Explaining and coordinating Palliative Care and/or Hospice services

Advocating for your side through

  • Mediation services- for difficult discussions between you and family members or care givers
  • Review of insurance benefits, including disability policies and benefits
  • Identifying insurance options including Medicare and Medicaid plans and benefits
  • Review of medical bills and reconciliation; negotiation of claim denials, disputes, appeals of medical bills
  • Malpractice and medical error review
Experience: I have worked in private, independent practice for:
Up to 2 years
Experience: I have provided patient support and assistance for:
More than 5 years
Background Check?:
For More Information:
Advocate's Rating:


After doing a lot of reading, my husband and I understood his cancer and the treatment options. What we lacked was the ability to choose among alternative treatment centers, as well as contacts who could give us an unbiased assessment of the best fit for his needs. I interviewed patient advocates and chose Dr. Heidi Kummer, for which we are extremely grateful. Dr. Kummer offered the mix of expertise, experience and contacts to do what an ordinary patient cannot: quickly get key information, “insider” opinions, and weigh them in light of the big picture. Her compassion and caring for us was clear, and she went “above and beyond” to get information and provide insight that helped us make good decisions in a very frightening and complicated situation. It also gave us peace of mind that we had assessed the options well and were making the best possible decisions. I feel enormous empathy for others who face serious health issues, and strongly encourage them to get Dr. Kummer’s help. For us, it was invaluable.

Janice | September 25, 2020

In 2017, I was diagnosed with a recurrence of uterine cancer stage 4
What do I do next, I asked the ER doctor at Providence St John’s hospital. I didn’t know how to proceed as my my team came together in Santa Monica. My new oncologist immediately put me on five months of chemotherapy treatment followed by a month long daily radiation treatment. Dr Heidi Kummer skillfully brought my team together in a gentle professional way and suggested adding cutting edge research therapy being used in Germany of which my medical team was unaware. Because she spoke the same medical language and was able to clearly communicate with my doctors, they were open to adding such supplemental treatment. Dr Kummer made me feel so comfortable adding her global expertise, clarity and compassion to the confusion I felt when faced with the medical maze of various treatments and procedure I experienced. I highly recommend Dr Heidi Kummer and cannot imagine managing without her extraordinary kindness, accessibility and brilliant patient advocacy skills.

Maureen OSullivan | July 8, 2020

Doctor Kummer provided keen insight into a medical condition I faced. We discussed different surgical procedures that might be considered to address the worst to the best cases and their risks. She was able to recommend surgeons who were experts in the field across America. Dr. Kummer will advise me for the remainder of my life as I navigate the healthcare world of technology, pharmaceuticals and physician care. I urge you to talk with Dr. Kummer and learn what I learned, she is thorough, wise, capable and a GREAT professional.

Mark Sockness | April 15, 2020

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