Carol provides compassionate and professional advocacy services on behalf of patients and their families. She liaises with insurance companies, physicians, pharmacies, extended care facilities and clinicians to provide the highest level of care and consistency between providers.
As part of her comprehensive care package, if the time comes Carol spends increased time with patients, supplying comfort, peace of mind and emotional support.
Insurance Claims Assistance — Carol is an expert at winning insurance claim appeals and reversing denials. Over the past 3 years she has reclaimed over 1 million dollars on behalf of her clients.
In addition, Carol will research, consult, investigate and recommend on most, if not all, types of insurance including but not limited to basic health insurance, institutional health insurance, rehabilitation insurance, diagnostic insurance, drug & pharmaceutical insurance, long-term and hospice insurance.
Caregiver and Facility Management — Settling into a facility or becoming acquainted with a new caregiver can often be an overlooked need. Carol works to ensure the cohesive care among care givers, physicians and pharmacists. Bringing the comforts of home and continuing regular habits and scheduling are all part of the process with C. Cleary Cusick.
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