Crown Care LLC
Advocacy for the Hawaiian Isands. Oahu, Maui, Big Island, Kauai, Molokai.
Insurance navigation is nationwide
Coping with illness? Don’t remember or understand what your doctors have told you? Living on the mainland and worried about an ill loved one in Hawaii?
As an experienced MD and internist, I will act as your advocate with providers. I will review your history, medications and treatment plan and discuss explain to you and interact as needed with your doctor. If you need a primary care MD and or specialists, I help you select a treatment team.
My partner, Edwina Lee, is a nurse with expertise in nursing home, assisted living and care home selection. She will accompany patients to their MD visits, visit them at home, in hospitals or in long term care facilities. Other services include health insurance (Medicare) navigation and selection and long term care insurance claim submission and appeals.
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Dr. Hilton went over all of my medical records and medications. She and her staff analyzed everything and basically cut my medications in half. Finding that my medications contained too many blood thinners and that I had been prescribed estrogen despite having previously had cancer saved me from potentially life-threatening problems. Since then, she's suggested two new physicians to me so I can look into para-thyroid and intestinal problems and she has also provided valuable support and guidance in the transition from my current 3000 sq.ft. home to a smaller rest home. Perhaps most importantly, I've been feeling better since working with Dr. Hilton and my lab results have improved as well. I would highly recommend her to anyone. Patient advocates are new to Hawaii and some physicians may feel threatened by them. I am grateful for Dr. Hilton's advocacy and for my financial manager to introduce me to her.
How do ordinary mortals begin to do this?! Ill with fourth stage cancer and minimal eyesight due to glaucoma, JC desperately needed to activate the long term health insurance he had been donating hefty monthly sums to for years. It could not have been done without the advocacy of Eileen Hilton from Crown Care. She fought tooth and nail for us, through the labyrinthian path of medical verifications, roadblocks and inanities put forward by the insurer. She went to bat and hit a home run for us, not only activating the monthly payout from the insurer but also stopping the automatic premium requirement. A huge mahalo to Crown Care and Dr. Eileen Hilton.
Would you like to hire a daughter/son for your parents ? One with medical expertise, who cares as much as you? Enlisting Crown Care's patient advocate services is the best thing that I could have done for my parents.
Last year, my 84 year old dad fell and sustained a spinal cord injury and wound up bedridden in a nursing home. Multiple specialists sent us to more specialists, each adding additional medications without checking for interactions. Several doctors recommended a test to determine whether Dad's spinal cord injury was degrading, requiring time-critical surgery. The recommended doctor would not perform the test, we could not find another, and the clock was ticking. I turned to Crown Care, and the test was scheduled within days!
Crown Care now attends my dad's doctor's appointments with my mother, helping to discuss options. They have guided us through multiple decisions, patiently translating medical lingo and advising on therapy and improvements. They check for interactions between Dad's meds. They are sensitive to local customs and have worked hard to build good working relationships with doctors and nursing homes.
I feel my parents are well cared for in the extremely capable and loving hands of Crown Care.
Very informative and knowledgeable. Excellent, prompt, efficient services. Also very thorough. Dr. Hilton contacted all of the doctors I listed, including a fertility specialist I had consulted 30 years ago but who still sees me for annual Pap exams. This doctor's office was flabbergasted when Dr. Hilton called to ask whether the doctor accepts Medicare patients - after a long pause, they explained that Dr. Hilton must have called a wrong number since the doctor in question is a fertility specialist! I am still laughing.
I had not been looking forward to confronting the "Medicare Challenge". Inundated with information on television and mailings seemed to just muddy the waters. Working with Dr. Eileen Hilton at Crown Care was my solution. All options best suited to me were presented with detailed explanation not otherwise available. Then step by step instructions were provided on how to begin the Medicare process. My stress and frustration was eliminated with her expertise. Choosing this avenue is an excellent way to navigate a complicated issue. As plan details may change, I can say with certainty that I will continue to seek her counsel. This was money well spent.
I couldn't be more impressed with the services I received by Eileen Hilton at Crown Care. I went to my primary care multiple times as well as an ENT specialist. I was diagnosed with vertigo but was also showing signs atypical with my diagnosis. From there I was scheduled for an MRI one week later to see what else could be wrong. I contacted Eileen and she helped further evaluate my diagnosis and mentioned that waiting a week for an MRI was unacceptable. Within an hour she somehow managed to set up an MRI for that day. I was astonished with how quickly and effectively my problem was identified and the lengths she went through to mitigate my situation. Beyond that, I am so grateful with how she treated me with genuine concern and compassion for my health. She personally followed up with me that same day. Gladly everything turned out ok. Many times I feel like less of a patient when going to see a doctor and more like a number. With Eileen it was clear that my health and wellbeing was her ultimate goal. I am extremely great full to her and the service she provided. There is nothing like peace of mind by entrusting your health to someone that cares just as much as you do.
I was so overwhelmed by all the options on medicare. I was referred to Eileen and she was like my guardian angel..excellent teacher, explainer,helper..so very knowlegable and so patient..i have recommended 2 more people to her
I am very grateful for the immediate,personal, detail oriented, thurough service provided by Dr. Eileen Hilton and Crown Care. My husband suffered a major stroke, and placement in a long term care facility became a necessity. Dr. Hilton immediately made phone calls and dealt with the care homes and insurance companies. She made sure that all the necessary legal paperwork was correctly processed and submitted on time, and that positive results were confirmed. Having Dr. Hilton as my (our) advocate eased so much anxiety and uncertainty during a very difficult time. I am grateful for such excellent personal service.
Dr. Hilton provided essential retirement, actionable and cost savings recommendations in what truly is the complex retirement decision of continuing medical care. Her level of detail and succinct summary is nothing short of exceptional helping set my road map into retirement. I grade her A+++ for (1) responsiveness, (2) keen eye for detail and knowledge of various plans and (3) cost effective service with results supporting my current residence in Hawaii to my home in Texas where what applies in Hawaii does not apply in Texas (for those who contemplate moving states.) Highly recommend her for anyone contemplating retirement should you want the best medical coverage for the money and have it numerically and qualitatively proven.
I have a number of medical problems including CIDP, a rare neurological disease that requires a very expensive treatment. My insurance company continually tried to deny me that treatment causing great stress to my wife and me. A friend recommended Dr. Hilton to us as someone who might be able to help us. Dr. Hilton not only helped us, she solved the problem completely by finding us another insurance company which approves my treatment. My wife and I believe that Dr. Hilton saved my life and she has certainly improved our lives by eliminating the constant stress that we were under.
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Crown Care LLC