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iCare Patient Advocate

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iCare Patient Advocate
Lead Advocate or Care Manager's Name:
Denise Palenzona, BCPA
City, State, or Location:

Miami, FL

I became an advocate after my own experiences with hospital care in the US, being deeply touched by the struggles of patients and health staff members within the medical system. I saw the many challenges that a health emergency or illness can bring to an individual, and the lack of support patients receive from the healthcare system. Even if physicians and health staff members provide the best care to comfort a physical ailment, many of the system’s policies and regulations put the patient at a disadvantage.

I am based in Miami, Florida, I provide assistance, services, tools and resources to patients while promoting a Patient-Centered Care; which empowers them with information to better navigate the healthcare system, and choose the appropriate approach for their care, while honoring themselves as whole beings, and addressing their ailments form a physical, mental, and emotional perspective.

Some services provided include:

  • Review of medical bills.
  • Manage insurance claims.
  • Shop for providers, procedures and medication.
  • Schedule appointments, obtain referrals.
  • Assist in care coordination among physicians and settings.
  • Assist with transition between healthcare settings.

My services are available in English and Spanish.

Experience: I have worked in private, independent practice for:
2 to 5 years
Experience: I have provided patient support and assistance for:
2 to 5 years
Background Check?:
Advocate's Rating:
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  • iCare Patient Advocate


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