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Featured Listing
Lead Advocate or Care Manager's Name:
Nancy Ruffner, BCPA
City, State, or Location:

Based in Raleigh NC, known as “The Triangle” area of NC, NAVIGATE NC can assist with cases within North Carolina.

COVID-19 Update: Call us for the HOWs. We provide current information and know latest in resources to assist. We’ll NAVIGATE change within change.

NAVIGATE NC offers patient advocacy and care management largely through our Consultancy Model, using our expertise and knowldge of local lay-of-land to enable your best decisions. For example we may be engaged by the Adult Children of aging parents, or loved ones who reside outside of the area to manage the care, support during change or step in when fast-advocacy is needed. Most importantly, we work in direct service to individuals and their family unit, whatever that may look like – not the hospital, and not the insurance company. We work for YOU.

Have an Advocate in your back pocket to support your decision-making with research, education and with discussion. We help you address whatever “IT” is, and how it will affect your loved ones.

  • Coordinating healthcare and housing needs during challenges that come with aging, changes within chronic conditions or rapid change.
  • We work in concert with medical, legal, financial and an array of others as we build and communicate with your local team.
  • Research and Referral, providing education and solid direction regarding the matters at hand. Expertise to cut through the noice and to help make good decisions.
  • Accompaniment to medical appointments with summary reporting.

A complex healthcare system, an increasing elderly population and the difficulty of long distance caregiving are producing tremendous challenges, ones that NAVIGATE NC can remedy. A large part of our focus are the family members who live outside the area and need a trusted set of eyes and ears locally who understands the issues and can work on their behalf. Our clients refer to us as their ‘Professional Relative‘.

Founded in 2013, NAVIGATE NC has emerged as a fast-growing agency with a goal of becoming a market leader for professional advocacy services in the Southeast.

Experience: I have worked in private, independent practice for:
5 to 10 years
Experience: I have provided patient support and assistance for:
5 to 10 years
For More Information:
Advocate's Rating:


Nancy can manage all of your needs as you “navigate” through the many options and parts of managing your mother’s care and placement, and financial concerns. Nancy’s company offers a free 20-minute TeleConsultation to get your familiar with what they can offer. They advocate with your doctors as well, so may be able to help with the medication needs, and doctor visits, etc. Best to consult with them to see if it is a fit for you. It certainly is a trusted company, and will help take much of the burden off of you and your mom.

Deb McCutcheon, SRES | December 15, 2018

Our law firm refers clients to NAVIGATE NC with great confidence in the successful planning and management of care services. While we as attorneys provide legal guidance, Nancy and her team work seamlessly with our firm to improve the care of the client. NAVIGATE NC provides care planning and oversight of implementation. They handle a range of situations, from the simple to more complex. They keep us updated as the case develops so that we can step in with our services as the need arises. They support the same monitoring for all medical and financial professionals who are involved with the client. It is reassuring to know they will continue to provide the advocacy and overall care management that our clients and families need, along with counseling and referral to vetted resources. This teamwork is an important service to our clients.

Attorney Dee Wallis, Raleigh, NC | October 28, 2017

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