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Lead Advocate or Care Manager's Name:
Susan Hagar RN BCPA
City, State, or Location:

Ottawa, Ontario and region
Oakville, Ontario, and region
Hawkesbury, Ontario and region
Kitchener-Waterloo, Ontario, and region
London, Ontario, and region
Toronto, Ontario, and region
Windsor, Ontario, and region

What’s the best way to reach your destination on an unfamiliar journey? With a trusted guide at your side! Nurse On Board Care Managers are highly experienced Registered Nurses working directly with you and your loved ones to create and follow through on, a plan tailored to achieve your best health outcomes. This seasoned support brings together home care, primary health care, and acute care under a single coordinating Care Manager. You will enjoy regular assessments, a single point of contact to optimize health-related services which ensures you get effective communication and consistent care. Collaboration is key to removing the complexity of healthcare. Nurse On Board provides the expert guidance that you and your family are looking for.

These dedicated Care Managers consider the full spectrum of your physical and mental health needs, from the first diagnosis, through acute and chronic care, to end of life wishes. Care Managers are there to oversee medication regimes, arrange follow-up visits, monitor treatment protocols, and find, facilitate and supervise community-based care. Nurse On Board clients appreciate a qualified advisor to accompany them to appointments, tests, and procedures, as well as translate medical information, research treatment options, advocate for them in hospital, and more. This brings peace of mind to individuals and their families, and especially seniors who are wishing to age in place. You deserve some peace of mind too! Nurse On Board is dedicated to providing you with essential care at the right time, in the right place, with the right provider.


1. Developing a customized care plan;

2. Connecting with community & government resources;

3. Preparing for medical appointments, tests, & procedures;

4. Accompanying you, advocating as needed, decoding medical advice;

5. Gathering medical information & reports;

6. Assisting the transition to palliative & end of life care.


Experience: I have worked in private, independent practice for:
More than 10 years
Experience: I have provided patient support and assistance for:
More than 10 years
For More Information:
Advocate's Rating:


It is difficult to express the breadth of value of having Susan advocate for my dear friend during a difficult end of life battle with cancer. Susan consistently displays the perfect balance of professionalism, knowledge, compassion, and confidence to help ease our fear and anxiety. The challenges of our complicated, overworked healthcare system and personal emotions make it difficult to see when mistakes are being made or if best options are not being considered. Susan has pulled my friend out of countless fires. I have such peace of mind knowing that my friend is undoubtedly receiving the best health care possible as a result of Susan’s extensive knowledge of the health care system and support systems. Susan goes beyond making recommendations based on her seasoned expertise. She consults everyone involved and makes the best recommendations after carefully considering the unique wishes of everyone involved. She is detailed and keeps you informed every step of the way. She is also a great teacher in that she recommends ways to advocate for yourself and your loved ones. I shiver when I think of how things could have unfolded had we not had Susan working with us. Susan catches crucial details that never cross your mind. These details have helped make this journey so much more comfortable for my friend and allowed us to focus on loving and caring for her. In my opinion, everybody should have a “Susan”, a “Nurse On Board”.

Caroline in Ottawa | October 28, 2017

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