Patient Navigator's services were recommended to me by a friend who recently lost her mother after a long illness and their service more than lived up to this positive reputation. Ms. Schuler Russell was extraordinarily helpful and knowledgeable during the ten-month period of my father's final illness from cancer. She related well to us on both a personal and professional level and was very reassuring. She was able to provide excellent information and resources and was unfailingly kind and thoughtful. It was great to know that she could draw on the skills and technical knowledge of others in her network, which really extended and amplified the knowledge she shared with us. We were fortunate to benefit from her expertise and compassion during this difficult time. It made a huge difference to know that we had someone who could help us deal with unfamiliar and often challenging issues. I would recommend Ms. Schuler Russell and Patient Navigator very highly.

I contacted Elisabeth Schuler Russell after my mother was diagnosed with a very rare GI disease and was in ICU getting worse. Doctors were not listening to me or giving an adequate level of care because they didn't understand this rare diagnosis. Continuing to get worse, I was frantic and wouldn't leave her side and really barely had time to research myself to find specialist. I was frantic and within 12 hours, Elisabeth already had more information about this rare disease then any doctor had for weeks. I was able to use it to prove that they needed to work harder, contact other specialist or move her. The information and help was priceless. These are real people who truly cared and were everything our medical system lacks! I will use them again if ever needed.

Working with Leslie (and the team from Patient Navigator) was life-changing for me and my family. Leslie provided the right mix of kindness, concern and coaching for my mother who had a lifetime of misdiagnoses and pain management issues. Her ability to support my mother while holding her accountable for her own improvement was spot on. We spent years not fulling grasping what was wrong with her because all of various doctors didn't communicate with one another and my mother was too overwhelmed to manage it. Leslie was extremely organized and smart with asking questions proactively and ensuring that all the doctors were apprised of each other’s diagnoses and concerns. Leslie always provided us with a full written report after each doctor visit or visit with my mom. It was incredible. I highly recommend Leslie and Patient Navigator to anyone facing challenging medical situations.

After my father's stroke, my mother was struggling to adapt to her new role as caregiver. They had an insurance plan and long term care so my father was able to stay at home while he recovered. Unfortunately, navigating the medical terrain was extremely difficult for my mom. In addition, heated disagreements regarding what we felt was the proper path for care erupted between family members. Having a professional advocate attend appointments with my Mom and deal with the insurance company was a godsend. All of the drama between the family members simply dissipated within a few weeks and my parents seemed to adapt quickly as the stress levels decreased. I highly recommend Patient Navigator if you are in a similar situation. It was worth every penny.

Elisabeth has created a remarkable organization. Her small group of experts have improved my life in remarkable ways, saving me thousands of dollars and finding the very best medical help. Elisabeth coordinates my medical care, while offering much-needed emotional support. She has been a guiding light at a critical time in my life.