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PERSONAL SENIOR ADVOCATES is located in Huntington Beach, CA. Our service area includes L.A., O.C., and San Diego counties. Also available for teleconference as well.

Do you have an elderly family member that is experiencing a health crisis and you can’t be there?  Retaining the services of a Private Patient Advocate will provide you with the peace of mind that a trained, seasoned professional will be there to ensure your family member is treated with respect and understands their rights as a patient.  Once PSA arrives,  you will have an open line of communication with your family member and the health professionals treating them. These timely updates are priceless in a crisis.

Perhaps you have a family member in a Skilled Nursing Facility.  Do you have concerns regarding the quality of care they are receiving? Is there a pending discharge that is moving too quickly? Personal Senior Advocates can help.

Adult children of aging parents face the the daunting challenge of managing careers and caring for their families.  They need to know that if they can’t be there when there parent has a health crisis, that an experienced professional that understands how the medical system works and is ready to be there for their them.

Our Healthcare Care system can be a challenge when managing routine care.  It becomes especially difficult with the added stress of a health care emergency.

If you have a family member experiencing a health crisis, CALL US TODAY!  Our staff will promptly return your call and work with you identify the challenges you are currently facing and let you know how we can help.

Whatever your situation-  PSA is there.  With an extensive network of vetted professionals, PSA has the solution you’re looking for.  If you believe Seniors deserve to receive patient centered care, call PSA today for a free consult. SAFE SENIORS. INFORMED FAMILIES.

Experience: I have provided patient support and assistance for
More than 5 years
Experience: I have worked in private, independent practice for
More than 5 years
Advocate's Rating


Sandy is pure gold. She opened our eyes to the medical treatment methodologies in the US, as they pertain to our mother. Sandy is patient, thorough, compassionate and passionate about what she does. I recommend EVERY single family struggling to help their aging parents survive the medical treatment system have someone like Sandy in their corner. You don’t know what you don’t know…until you know. And then you will need help navigating it. Sandy does it every single day.

Chanda Ashley | November 6, 2022

Sandy and her team of caregivers deserve far more than 5 Stars! During trying times and multiple traumas, for my 97 yr old mom, Sandy and her caregivers treat her as if she’s one of their own. Sandy has helped us navigate thru a very complex system in LA, in order to find what works best in each individual situation. Sandy, and her team, do their very best to make my mom’s last days as warm as her warmest memories.

Larry Zwain | May 12, 2022

Sandy’s help has been invaluable in managing my 96 yo mom’s care for the past couple of years. I’m thankful every day that someone as well credentialed and kind oversees the 24/7 care Mom is receiving. There is no way we could manage to negotiate all of the details of Mom’s care without someone like Sandy. But Sandy has been more than just a management specialist, she is caring and kind as well as thoroughly professional and knowledgeable. I thank God for this angel on earth!

Caren Brodt | July 18, 2021

Sandy is so knowledgeable and professional. She knows how to navigate the medical industry and ask specific questions to doctors and medical staff at the right times. When you hire Sandy you are hiring someone committed to helping get the best health care and medical services available. My family is so grateful to her for the tireless work she devoted on our behalf.

James | May 14, 2021

Sandy is so knowledgeable and professional. She knows how to navigate the medical industry and ask specific questions to doctors and medical staff at the right times. When you hire Sandy you are hiring someone committed to helping get the best health care and medical services available. My family is so grateful to her for the tireless work she devoted on our behalf.

James | May 13, 2021

Sandy was referred to me via a friend. Im forever grateful for that referral. I was in the hospital with Covid-19, my treatment had gone well but due to policy and overcrowding at the hospital I was not allowed to get out of bed. Over the course of a month my legs withered to where I couldn’t stand without help. I had doctors try and push me out of the hospital in that condition with no one to help me at home. Once I let Sandy know of my plight she went to work and with a few phone calls the hospital had turned things around, finally got my physical therapy to get my legs back in shape at an amazing care facility nearby. I even had the doctor who was trying to push me out of the hospital too early come in and apologize before I was discharged. Sandy is amazing and I enthusiastically recommend her to anyone in need of a Patient Advocate.

David Imblum | April 15, 2021

> As my personal senior advocate, Sandy, helped me and my husband navigate his hospital’s discharge plan when he was suddenly shocked to hear from the staff that he was being discharged to a critical care rehabilitation center. Because of the Covid-19 restrictions, there was no time for me to visit the sites or to see him in person to assess his needs for myself.
> Until I met with Sandy, I believed that my options were their rehabilitation facility that I had not investigated or home where I had no time to arrange for his medical needs. Otherwise the hospital implied they would keep him for an additional 72 hours before discharge and that would not be covered by insurance.
> Sandy knew exactly what to do. She worked with hospital staff and we filed an appeal. I was able to implement a stay at home medical assistance program and my husband was discharged in accordance with his medical needs at the appropriate time.

Twila | February 20, 2021

Sandy worked miracles for us. My mother in laws insurance was originally denied, every month at an assisted living facility our Bill was growing by $9,000 a month. Sandy negotiated with the insurance company to pay the past due and a process to continue payments. The fees we paid Sandy are insignificant as compared with the $50,000 check we just received and the huge amounts we could expect in the future.
Very timely, a quick study and pleasure to work with

Jack Mcelvein | January 12, 2021

I can truthfully say that I couldn’t manage my paperwork or my personal finances & Social Security status without the terrific, kind, helpful and knowledgable work that I receive from Sandy, no matter what duty I ask her to take on! Kudos to Sandy for all you do, and how well you do it!
I am everlastingly proud to know you, and gratified that you are willing and tremendously capable! Thank you, Sandy!
Rosalie in Los Angeles – April, 2020

Rosalie Zwain | April 29, 2020

We live across the country from my mother and needed someone to help her navigate a long hospital stay and move into a skilled nursing facility. It was abundantly clear from the first phone call that Sandy is not only extremely knowledgeable in the healthcare and hospital system and protocols, they showed an understanding sensitivity to an otherwise difficult-to-navigate situation. Sandy advocated with grace, dignity, and compassion. When a rehab center that my mother was first admitted to showed signs of neglect, Sandy did not hesitate to file complaints, have my mother moved as efficiently as possible, and report the facility. Sandy showed a level of caring that’s uncommon and their help has been invaluable. I cannot recommend Sandy enough.

Marguerite | February 2, 2020

I have had the opportunity to work with Sandy for the last year and I can’t say enough about her. I am a Home Health RN and have had one of Sandy’s patients on my service. Sandy is an amazing advocate. She is extremely knowledgeable about patient care, insurance, and patient’s rights. She has been an invaluable resource to me and has shared so much of her knowledge with me. As a nurse, a major part of my job is patient advocacy. However, I am trained clinically and not so much in policy and regulations. She has helped me to better help my patients. She has done amazing things for her clients. She is extremely reliable and acts with the utmost integrity. It has been a great pleasure working with her and learning from her years of expertise.

Kim | January 9, 2020

We are so grateful for Personal Senior Advocates. The agency fills a roll that everyone will need sooner or later: having an advocate who reviews your medical history and talks with you to understand your desires, and then advocates to make sure the best care is given and those desires are honored. In our case Sandy helped my mom regain her independence and her dignity and then live the way she had always wanted. We will be forever grateful to Sandy and Personal Senior Advocates.

Jeannie | September 19, 2019

After my sister suffered a traumatic brain injury and was completely incapacitated, we were overwhelmed with insurance issues and making sure my sister was receiving the proper care and treatment. Through a friend’s suggestion, Sandy came into our lives and started overseeing all aspects of my sister’s care. I’m not overstating when I say she saved my sanity! With her years of experience in the healthcare industry, she knew exactly how to communicate to medical staff, what to monitor in my sister’s care, and how to handle insurance issues. She stays on top of everything for us and allows us to just focus on spending time with my sister. Sandy does it all with a kind smile and loving heart and knows how to go to battle against insurance or medical institutions on my sister’s behalf with a firm but gracious demeanor. While this is a difficult time for my sister and family, Sandy is the answer to our prayers.

Cathy | July 26, 2019

Sandy is a miracle worker. She has helped insure the very best care possible for my loved one since her stroke in late December. She asks all the right questions and gets all the answers, things I wouldn’t even think of asking, or things I would forget to ask in my fog of stress, worry and cognitive overload. Thank God we have a sister who found Sandy and was able to contract her for us.

Like my friend Jane told me today, having Sandy is like having our own personal ombudsman. We serviceswould have been lost without her in these critical weeks. I’m so greatful!

Beverly | March 18, 2018

My family found Sandy during a very difficult situation. My brother was about to be forcibly discharged from a long hospital stay as he fights cancer. The hospital staff were not setting up a safe discharge and his various doctors were fighting one another. He is still very sick and the social workers/case managers couldn’t as much as prepare his prescriptions, order the needed equipment, home health care, food (since he is still eating through a tube), etc. Since I live on the east coast it is left to my 70 year old Mom to figure the mess of insurance appeals, the drugs he needs, etc. Then came Sandy. I called her Thursday night and she was in his room Friday morning. She immediately brought order in a professional, calm and engaging manner. She kept me updated throughout and my family repeatedly called and texted me to say what wonders she was working. We are all very grateful to have found her and will continue to call on her assistance while my brother is healing.

Marc in Alexandria, VA | February 19, 2018

We called Sandy when we were desperate with no idea what to do next. Our father went to ICU with a minor stroke. He was completely fine as far as talking, eating, walking, etc. His doctor wanted to give him a swallowing test because swallowing started getting harder. He was on NPO which meant no food or drink. A nurse gave him a drink, he choked, and it stopped his heart. They brought him back to life but he was never the same and things kept getting worse. They wanted to place him in an acute care facility when he didn’t seem even close to ready to go to. Desperate we called Sandy and she immediately jumped into action. She was extremely knowledgeable about hospital and insurance protocol. Within hours she stopped the transfer and made sure our father was getting the best care possible. Our emotions were all over the place, the hospital wasn’t giving us information, we weren’t even sure what to ask, and we were afraid we weren’t getting our father the best care we could under the circumstances. Sandy handle everything for us and so quickly. She was there with answers and intervention within a moments notice. I really don’t know what we would have done without her. I only wish we had hired her the minute he entered the hospital. She will be my first call the second a loved one enters the medical system in the future! Thank you so much Sandy.

Janice in Cypress, CA | November 6, 2017

We appreciated Sandy’s kindness and care for my parents, when we couldn’t be there and even when we could. How much does peace of mind cost.. it’s priceless for me and my sister as well. Sandy’s soft demeanor and patience with them and endless knowledge of how aging/ medical care works, and her finesse when navigating the darker corners is so impressive and appreciated.

Meredith in Lailua, Hawaii | November 6, 2017

We became involved in our uncle’s health situation very late and Sandy has been extremely helpful in assisting us to get our bearings and navigate the healthcare system in order to ensure that he is receiving the care that is right for him. She is compassionate and professional and we’re grateful for her focus on working with our uncle’s health care team to get everyone moving in the same direction on his care.

Brad in Suasalito | November 6, 2017

We were introduced to Sandy via the Scleroderma foundation during only days before my mother would suddenly be released after a lengthy hospital stay. After being told she would be there a few more weeks, we were blind-sided. Immediatley Sandy came in and assumed control of the situation. Her experience, care, and attention to detail turned a stressful, critical situation into one of seamlessness. Sandy is an indispensable asset for any family who is not familiar with the bureaucracy of the hospital/medical system. In a word, she is exceptional. Sandy will remain our advocate moving forward.

Jordan in Los Angeles | October 28, 2017

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